CanoeSlalomEntries is a system that allows paddlers to enter UK slalom competitions and pay online
You can view competitions and start lists without logging on, but to enter and/or view your own entries you must log on. Below are some of the commonly asked questions:
Almost anyone can enter online. Normally you must be a ranked paddler or enter as a Div 4 paddler or C2 'scratch' pair.
When you select your class (eg K1M), Division and Bib Number, the system will automatically show you the competition races for which you are eligible. Note that some races may have additional restrictions - click the red button to see whether this includes you.
If you are paddling a boat sitting down and with a double ended paddle, then you are paddling a "K1"
If you are kneeling and using a single ended paddle, you are paddling a "C1" (or "C2", if there are two of you in the boat)
The "M" and "W" stands for Man/Woman. So if you are male and paddling a "K1" then your boat class is "K1M"
Paddlers are ranked according to performance in competitions. If you are a new paddler then you are should select "Div 4" as your ranking division
Note: If you are an experienced paddler in another discipline you can apply for ranking into a higher division
'Vets' are paddlers who have specifically elected to race outside of the usual divisional system. You should only select one of these divisions if you have pre-registered to do so.
Select the Class and Division and then start typing your name in the Bib Number box.
You can see all the races that you have entered by selecting "My Account" on the menu bar. You must be logged in.
If you are promoted then your new bib number will be automatically allocated as soon as the results are uploaded (usually within a few days of the competition). You can then start entering with your new bib number before getting your new bib, but will still need your new bib to race and accumulate points!
You should email the organisers of any competition in which you are already entered to notify them of your promotion. If you are no longer eligible to compete they will then cancel and refund your entry.
If you are on the waiting list you can remove your waiting list entry by selecting "My Account" on the menu bar (top right). You must be logged in. However, if you are on the waiting list as a paddle up and the competition is already full, you might wish to contact the organiser as they can process your promotion and may be able to offer you a place
If you are promoted whilst on the waiting list - please see above.
If a place becomes available the organiser "clicks a button" This has two results:
If you still want the place then you must pay within reasonable timescales. If you fail to do so the organiser may offer your place to someone else.
If you no longer want the place then please email the organiser.
It may be that the organiser has not yet finished setting up the competition. In this case it will become visible once they do so. However, not all competitions use this system, so you may need to enter with a card and cheque.
For a full list of all competitions go to: www.canoeslalom.co.uk
If you have entered as an official or are still on a waiting list, then you can remove your entry. Logon and choose the "My Account" option from the top menu bar.
If you wish to cancel an entry that has already been accepted then you will need to contact the organiser (see their email on the competition home page). The organiser is not under any obligation to return your entry fee (unless you have been promoted out of the division).
If the organiser has agreed to refund your entry fees. Then:
The reason for the delay is that it is not uncommon for paddlers to ask to be reinstated having previously cancelled their entry. By delaying the processing of the refunds this can be achieved without further charges.
The organiser can refund your entry fee but the online booking fee is not refundable.
You can see what you owe and the approximate date that it will be taken by clicking on 'My Account' on the main menu bar and then selecting the 'My Payments' tab.
When you go to the checkout page and enter your card details, some basic checks are carried out and then the card details are stored on Stripe (the card processing company).
Note that in some circumstances we may delay taking payment until closer to the competition.
You can use a credit card or debit card
The card must have an expiry date later than 22 days before the competition
You must make sure that you have sufficient funds to cover the charge.
We will charge you in sterling. Your account provider may charge an additional fee if your card is not for a UK account.
Your entries will still be in your basket and won't be accepted until valid payment details are submitted. You can use any debit or credit card.
Go back to the checkout page and click the "Pay Now" button. If you can still see your card details then highlight the field to overwrite them with your new details OR, if you have previously saved your card details, then click the back arrow in the top left of the pop-up payment box to enter new details.
If your entry has been accepted and you want to change your card details for a payment that has not yet been charged, then go to 'My Account' in the menu bar and select the 'My Payments' tab. Click on the 'Show More Details' button for the card you want to change. You can then edit the details.
You can change your card details at any time prior to the charge being taken via 'My Account'. (See above)
Otherwise, when the attempt is made to charge your card 22 days before the competition, your card company will decline the payment. You will receive an automated email asking you to re-supply your payment details within 48hrs.'
Logon to CanoeSlalomEntries and you will see a new menu option - "Failed Payments". Select the option and re-supply payment details. If you fail to supply new payment details then the organiser may cancel your entry.
Multi-class discount was discontinued following the ACM in 2017.
There is still a discount for C2s which will be shown on the checkout page.
To keep the fee to a minimum whilst still ensuring costs are covered, you are charged a percentage of the entry fee plus a fixed amount for each transaction. To count as a single transaction the entries must be for the same competition and go through checkout at the same time. If you have several paddlers in your family all competing in the same competition you will save money by doing all the entries before proceeding to checkout.
The exact amount of the booking fee will be calculated and shown at checkout, but as a guide:
The online booking fee is not refundable.
Most of the online booking fee goes towards hosting of the code and database, the secure socket layer (the bit that gives you 'https:' and a green padlock symbol), payment processing and other bits needed to develop and run the system. It all costs more than you think!
In the vast majority of cases the charge will not change. However, there are circumstances where it could be modified. For example: if you are in div 3 and promoted before a 2/3 competition you may be charged at the div 2 rate to reflect the change to your entry.
The system does send automated emails, so it could be!
If you are in the process of logging in and receive an email requesting confirmation of your email, then click the link.
If the email has come "out of the blue", then, as for any email where you have doubts, you can avoid clicking a link and just type the website address ( in this case www.canoeslalomentries.co.uk) in your browser. You can then login and use the menu options to navigate to the correct location.
(Note: The exception to this is for the "Treasurer's page" that enables the Stripe account; this page cannot be accessed via menu options, but we will have been in discussion prior to the email being sent.)
Usually, once you have logged on you will remain so until you logout. However, if you are in an environment where cookies are being cleared, then you may have to login again.
If you look at the URL for the home page, you will see that the year forms part of the URL. The chances are that you have bookmarked the homepage for last year.
Either change your bookmark for the current year, or remove the year extension from the bookmark and ensure that it is just set to www.canoeslalomentries.co.uk This will then automatically direct you to the right year.
Please email: email@example.com
If possible, please tell us which browser you are using and the version number and what went wrong. If you can send a screen shot that can also be helpful.
We will try to respond as soon as we can; please remember that, like organisers and race officials, we are volunteers too!
In the first instance, questions about your entries should be directed to the competition organiser. Their email is at the top of the competition home page.
More general information about the sport, from how to apply for bibs to finding out about the rules and the committee can be found through: www.canoeslalom.co.uk
You can also try: the canoeslalom chatterboards
The "Managed Calendar" is the process of agreeing the calendar for the nextseason. During the current season clubs apply to run competitions and the various divisions are co-ordinated to avoid clashes etc.
At the ACM the calendar is approved, sometimes with ammendments. Additional information is then collected before the information is sent for printing in the yearbook and for display on www.canoeslalom.co.uk
As a minimum you need the following information
In the calendar click on the proposed start date of the competition.
This will display a series of pop-up pages for you to complete
Once you have completed the pages you can click "Submit Application" to add your application to the calendar. Other users will then be able to see the details of your application by clicking on the competition.
This does not guarantee your application will be successful.
Further information will be needed before your competition is added to the yearbook ... coming soon!
All canoe slalom competitions are welcome to use the system. If you, as an organiser, wish to do so then please email:firstname.lastname@example.org with:
A skeleton record for your club will be set up and the treasurer will receive an email. The treasurer will receive a link to a page through which they accept the terms and conditions on behalf of the club. As part of this, they will need to re-submit the club banking details (which are checked) and enter their own name, address, date of birth and upload a copy of their driving licence or passport. This data goes to stripe for verification.
The competition will be initiated and the organiser will receive an email with the next steps and be given access to the organiser pages for the competition.
The following sections are mostly a repeat of that supplied on the individual tabs, but gathering it into a single location allows for searching (via 'ctrl + f')
This section allows the organiser to define the competition. With the exception of the start list set-up, it will normally only be used before the competition is published. Much of the data is generated from defaults but should be reviewed as every competition has distinct requirements
This tab allows for some basic maintenance of key competition data.
This allows you add some notes about the competition that will be displayed at the top of the competition home page. The notes can be given some simple formatting by clicking on the buttons.
You can also add a link to elsewhere, eg your club's website, type the description, eg "My Club" select the text and then enter the url into the popup box. This is useful if you want to add extensive information or perhaps a map.
After you have completed the set up of your competition and after your club treasurer has completed the club account setup, you will be see a button on this page that allows you to "Publish the Competition". Once this button is clicked, paddlers will be able to see the competition listed on the main homepage, but they will not be able to enter the competition until after the open date.
Note that the button will not be available until you have created the races for the competition.
You can cancel a whole competition by clicking the Cancel Competition button. This will refund all the paddlers who entered online and, cancel all entries and prevent further entries.
It will also send an email to all paddlers to tell them of the cancellation. Emails will also be sent to postal entries where a contact email address is available on the system.
BE WARNED Cancelling a competition cannot be undone. Once cancelled it is cancelled forever.
This button allows you to refund all late fees charged for a competition. (This is for when you forget to set the late fees date correctly)
The refunds will not be processed until after the competition is completed, but cannot be reverted.
A competition can have more that one administrator. This tab allows you to add the emails of all those who need administrator access to the competition.
Once added to this list the person can access all the setup and management pages for the competition and will receive all automated emails
Administrator privileges can be removed by removing the administrator (but you cannot remove yourself).
Many competitions will publicise a competition specific email as the main contact email. This may be used as a shared email. It is better not to use this as your logon email, particularly if you are also likely to be entering other competitions. Rather, add your personal email as an administrator here; logout and re-login using your own email.
This page allows you to amend the relevant dates for your competition.. They will default to values based on information in the rules, Whilst you can change the dates, it is your responsibity to make sure that any changes you make are within the rules.
These dates apply to specific types of entries. They allow you to accept officials entries after the main closing date, prevent paddle ups from entering before the appropriate date etc.
The close and late fees due dates act as overrides to the key competition dates, effectively replacing them for this type of entry. So entering a later "Entries Close" date for officials, say, will allow officials to continue to enter after other entries have closed.
The open for entries only overrides the competition date if it is later than the main date. If the "can pre-register" checkbox is checked, then entries for that type can be added to the waiting list between the competition open date and the override open date. This allows paddle-up entries, say, to pre-register even though the host paddlers have priority of entry.
If you have agreed a change of dates for your competition, then click Reschedule Competition and enter the new start date. This will automatically change all the date parameters (open dates, close dates etc ) by the appropriate amount and retain all the existing entries.
Only the system administrator can reschedule a competition less than 22 days before the competition is due to start.
You can delete the last competition day if there are no divisions or races that begin on that day, but you cannot remove the first day of the competition. If you delete a day you may need to recreate your start list.
Adding another day will not automatically add races for that day, but may be needed for the start list if you are running a championship, or other competition, spread out over multiple days.
These are the divisions for your competition
The data, including fees, is generated from defaults when the competition is initiated, or derived from your calendar application.
You cannot add a division after your competition has been published - if you need to do this, please contact email@example.com
You cannot delete a division once a competition has races
The following are only used to generate the appropriate races for your competition (via the races tab). Note that if you need to change them, you will need to first delete the races
You can change the following at any time:
Values are in pence and exclude the online booking fees, which are calculated automatically.
These should be only be changed if you have agreement for enhanced fees and can therefore only be changed by the system administrator. Please email firstname.lastname@example.org with confirmation of Slalom Committee agreement
WARNING: Although these can be changed after taking entries, the system will not retrospectively charge (or refund) paddlers who have already entered.
The following can only be changed by the system administrator, please email email@example.com you need these to be changed.
These allow for discounts and or additional charges to the main fees.
They can only be changed by the system administrator and will not be retrospectively applied to existing entries. Please email firstname.lastname@example.org you need a fee adjustment to be added or changed.
This page lists all the races that will be in your event. It will also show who can enter which race. Although you can make changes to the races on this page, you will only need to do so in rare circumstances. You should however check that all the races are there before opening your competition.
If you have not opened your competition for entries then you will be able to delete the existing races and then to regenerate them based on updated divisional information. You cannot add or delete individual races. Note that if you delete the races, you will need to regenerate (and, if neccessary, re-modify) your start list.
For each race there is a list of ranked paddlers that can enter. Eg for a Div 1 K1M Race, Div 1 K1 Men can enter as host division paddlers, whilst Div 2 K1 Men can enter as paddle-ups.
Occasionally you may need to remove some of these eligible groups, eg you could decide to exclude div 3 paddlers from the Officials race at a Prem event for safety reasons. You cannot remove a group once the competition is available for entry and should only do so with the agreement of slalom committee.
This page allows you to set up the structure of the start list for your competition. Once the structure of the start list is defined, the start list will dynamically update as new entries are accepted and cancelled. Only you can see the start list until it is published.
You must set up your races prior before setting up the start list. The start list does not need to be set up before you start taking entries.
Div 1 and prem competitions should use this functionality as the timing team will use a download to set up their systems.
Lower divisions may use this or just use Simply Slalom or similar once all late entries have been received on the day. If the latter then please use the competition notes to give paddlers an idea of start times etc.
By default paddlers will be sorted in descending bib order
You can change this to sort by the organisers code first then by descending bib order within each code (check the box to 'Sort entries by code before bib number'). This is primarily for special races such as Selection and British Open, but can be used to force an order of officials, say. You do not have to display the code in order to sort by it.
Note that the organser code sort is textual, so if you wish to sort numerically you should make all the numbers the same length using leading zeros eg: '004'.
This is primarily intended for the Officials race, where it is common to split the paddlers into two groups.
By default a split race will split at bib 50, but you can change this by clicking and editing the number.
These are displayed to paddlers at the top of the start list.. The notes can be given some simple formatting by clicking on the buttons.
You can also add a link to elsewhere, eg your club's website. Type the description, eg "My Club", select the text and then enter the url into the popup box. This is useful if you want to add extensive information or perhaps a map.
Once you have published your start list, the timing team can access the button that allows them to download preformatted data.
This section allows the organiser to view the progress of entries to the competition, add postal entries, cancel entries and manage the waiting list
The "Manage Entries" section allows you to manage the entries to your competition. See below for some information on the types of entries.
This gives the total number of accepted entries and waiting list entries for each of your races.
This summarises all entries including those that have been cancelled. Entries are split in two ways:
Online entries are designed to be more "self-managing" than postal entries, so there are some things you cannot do.
The Export for Simply Slalom button on this tab will create a file that can then be directly uploaded to Simply Slalom.
If you are not using Simply Slalom and just want some data that you can cut and paste to another system, then click the Export for Simply Slalom button and then select the Other Systems button. This will download a file that can be opened in a spreadsheet and used for cut and paste to other systems.
The export buttons on each of the tabs of entry tabs allows you to download the entries displayed to a csv file; this can be opened with a spreadsheet package (eg excel). Clicking the export button will allow you to select the columns that you wish to export. By, default all the columns are downloaded except the contact email address. Whilst you can download email addresses, you must not do so if the file will be come accessible to others, for example leaving a print-out at your club premises or loading the file onto a club computer.
The Send Group Emails button allows you to filter the email contacts to get a list of emails for a specific set of paddlers. The process de-duplicates the emails on the list, so you won't end up sending multiple emails to the same person
Once you have a list of email addressess you can cut and paste them to the "bcc" (back copy) section of your email client or, if you local email client is set up correctly, click the Send Email button to automatically open a new email and copy the email addresses across.
Using back copy ensures that the paddlers' emails remain private.
For large groups you may find that splitting the group by selecting part of the emails at a time will help to avoid spam filters.
Data in the tables can be sorted by clicking on the table heading.
Clicking the button creates a pdf document of entry cards (single-sided). You can choose whether to create a document for printing onto the pre-printed entry cards or for printing onto plain card.
The pdf can then be printed (in landscape mode) to suitable card. The vagaries of printers mean that it is always better to print a single page as a test before using a lot of card!
Although primarily intended for div 4 competitions where paddlers have entered online, these can be useful for other non-ranked paddlers or those recently promoted and waiting for a bib. It can also be used for Officials events or other events where paddlers are not paddling with ranking bibs.
For general help on the top level buttons and table sorting see the help on the Entry Summary page.
This page shows all entries that have been accepted onto the startlist. For online entries these will only be those for which payment details have been supplied and accepted. However, as organiser you can choose to accept unpaid/part paid postal entries from the waiting list.
If you see a coloured indicator to the left hand side of an entry, hover over it with a mouse to see the meaning (or click if on a touch device).
Entries can be edited by clicking on the left-hand edit symbol for the entry. Not all fields can be edited for all entries. Note that changing the age category and/or club for a ranked entry will not affect their ranking details. To request amendment for future entries the paddler should contact their ranking officer.
A few fields, those with text in darker grey/black, can be edited directly in the table by clicking on it.
You can perform the following actions by clicking the Cancel button.
You may see some coloured flags next to an entry. "Hover" over the flags with your mouse (or tap) to see detail:
Although canoeslalomentries will warn you of known promotions, they must still be manually processed by clicking on the Manage Promotions button. You cannot process a promotion until the new bib number is available on the system. This can be a few days are the promotion takes place, depending on how quickly race results are loaded.
Please note that you must manually process each entry separately if the paddler has entered on more than one day.
This page shows all entries on the waiting list. This may include online or offline entries that have been added after the race is full or postal entries that have not been paid for.
By default, the entries are sorted in date order, subject to any override open dates. Thus in a Div 1 race with host entries and Div 2 paddle-ups, sort order will be put div 1 entries before the div 2s.
Note that when a paddler is promoted the Managed Promotions button may appropriately adjust the paddlers position on the waiting list.
Normally you will want to allocate places in the order displayed on the waiting list, but there may be exceptions eg:
The system does not prevent you from breaking your entry limits. It is you who must check that you do not offer places to too many waiting list paddlers.
The system will not automatically process the waiting list, but when places are available you can accept entries by clicking the appropriate button. (For pre-registered entries, the button is disabled until the entry type is open for entry).
You can perform the following actions by clicking the Cancel button.
Although canoeslalomentries will warn you of known promotions, they must still be manually processed by clicking on the Manage Promotions button. You cannot process a promotion until the new bib number is available on the system.
Please note that you must manually process each entry separately if the paddler has entered on more than one day.
Postal entries are those that are made and paid for using any method that is not on line.
When adding a postal entry:
Note that after creating the entry you can edit it, eg to add RTC Codes or move a waiting list entry to the completed list. The available action buttons will depend on the status of the entry.
Just start typing the paddler's name (in the bib field) to find the right bib.
You can perform the following actions by clicking the Cancel button.
Postal entries will be automatically accepted as complete if they are flagged as paid at the time of entry and there is room in the competition. Thereafter, you can accept a postal entry even if it has not been paid for, however you are advised to ensure that the appropriate RTC code has been set.
The system does not prevent you from breaking your entry limits by accepting postal entries in this way. It is you who must check that you do not accept too many entries.
Draft Entries are those where a paddler has begun an online entry, but not completed it by supplying payment details. The paddler may just have been experimenting with the system, so these should not be seen as actual entries.
Note that "Date Entered" will be blank for these entries as the entry date is based on payment being received (or the paddler being added to the waiting list)
Once a user has created a draft entry then no other user has access to the same paddler. Clicking the cancel button completely expunges all record of the entry from the database, thus allowing a postal entry to be added or for another user to enter that paddler.
Paddlers are able to delete their own draft entries from the "My Account" page.
This tab shows all entries that have been cancelled by the organiser.
Note that it does NOT include entries that have been "removed" before payment details have been provide, whether by the organiser or the paddler.
Most entries can be re-instated by clicking Re-instate. There are some circumstances when you cannot reinstate an cancelled online entry, eg where the refund has already been refunded to the paddler's card, or where payment was charged after a partial refund.
Cancelled entries will not appear on the RTC list so you can use the RTC notes field to record any aditional information (eg reason for cancellation)
RTCs can be marked on any of the manage entry tabs. This tab lists those entries that are marked as RTC on your list and have also been accepted as complete. It is therefore a working list for the day of the race; you may wish to print the pdf for use in control.
Note that alongside the RTC column is a free-text column that allows you to make additional notes
The RTC codes are included on the start-list, the competition home page, and the Simply Slalom downloads, but the text column is only shown on the manage entries pages and the RTC pdf.
This tab does not include RTCs for entries that have not been accepted, nor for those have been deleted/cancelled.
The finance section allows the organiser to see the progress of payments and payouts.
This tab provides an overview of online payments, refunds and payouts.
All amounts refer to the actual fees for the club. Online Booking fees are not shown.
When paddlers enters a race they are required to supply their debit or credit card details. Some basic verification is carried out on the details supplied and the card details are recorded by Stripe.
= chargeLeadTime = ' days before the competition, the paddler\'s card is charged and, ' = ' assuming that that the charge is successful, the paddler is sent a receipt.'
Paddler's entering subsquently are charged immediately.
If the charge to the paddler's card is rejected by the bank, then:
When a payment is refunded in full prior to the paddler's being charged, then the payment is marked as refunded and no charge will be made. When the payment has already been made before a refund is requested then online booking fees are not refunded.
If there is a high probability of a competition being cancelled or post-poned, then it may make sense to delay charging the paddlers' accounts. However, this does reduce the time available for rectifying any payment issues (see Payment Process above).
The maximum recommended days by which charging should be delayed is 14days, but it can be delayed for up to 20days.
You cannot delay charging yourself - email: email@example.com. Please make sure that you include the competition name, dates and reason for possible cancellation.
The money received from the paddlers is held in the club\'s Stripe account until 6 days after the competition, at which time it is paid out to the club bank account. This delay ensures that, in the event that a competition is cancelled, there are sufficient funds to provide refunds.'
On occasion the payout might not be as much as previously estimated, because there are insufficient cleared funds in the stripe account. This is likely to be due to to some payments that were made a bit late and therefore not yet cleared. Where a payment is still pending due to having been rejected by the bank, the organiser should chase the paddler to re submit payment details. Further attempts will automatically be made to pay out the outstanding amount, until the discrepancy is resolved or the end of the year is reached.
If the status shows as error or failed, then you should send an email to firstname.lastname@example.org
This tab lists all online payments and refunds.
All amounts refer to the actual fees for the club. Online booking fees are not shown.
These are the original entries for which payment was made (including any cancelled entries).
This is a list of refunds made against the payment. Normally refunds will show a status of Refunded, however, where there are insufficient funds in the club stripe account to make an immediate refund, the refund may show as pending.